Natixis Interépargne has had its quality management approach certified compliant with the latest version of the ISO 9001 international standard.
This new certification is extended to the innovation approach in the light of digital transformation. Natixis Interépargne is one of the first French companies to obtain this international recognition and was the first entity active in the area of employee savings plans to receive ISO 9001 certification as early as 1997.
AFNOR Certification has renewed the certification of Natixis Interépargne's quality management system (QMS) for a 3-year period. This system is entirely performance-oriented to maximize customer and stakeholder satisfaction. This certification decision follows the audit conducted from November 18 to 20 last year: “The foundation of the QMS approach is robust, agile, adaptable and continuously improved, in a very relevant way,” concluded the auditors in their report.
The scope of certification (1), which already covered all the company's functions and business lines, has been extended to new processes such as the innovation process within the framework of the digital transformation.
In its 2015 version, the ISO 9001 standard focuses on business intelligence and sustainable performance. Natixis Interépargne, which boasts front-ranking positions in these areas thanks to effective monitoring and the involvement of all its employees, is the first company to have its quality management system certified according to this new standard, in force since September 23, 2015.
According to ISO 9001: 2015, certificate no. 1997/8117.8
(1) “Employee and retirement savings: design and marketing of products and services related to employee savings schemes, account management, relationship management, and multi-channel and digital customer services.”