Boosting innovation through digital services
Acceleration of the pace of change, disintermediation, the nurturing of a community spirit, increasing expectations and demands... To meet the new challenges of customer relations, Groupe BPCE has made innovation central to its corporate strategy. Today, this digital transformation has become a reality not only for our customers (to whom we now offer improved services) but also for our employees, to help them become even more effective.
To do this, we have set up within the Group an agile cross-functional, dedicated organization: 89C3. By developing innovative mobile applications and customized pathways, or by encouraging an expanded use of data, we are exploring every possible way to enhance our ecosystem with new modes of interaction and optimized practices.
Advantages for everyone
This approach simplifies the way our different stakeholders use our services and the pathways provided to them by offering:
- For our individual customers: greater autonomy for all their day-to-day transactions, digital subscription processes, from initial simulations to ultimate signing, more personalized service and follow-up, and an easier relationship with their account advisors,
- For our professional customers: new digital services tailored to their needs to finance their ongoing growth,
- For our employees: additional tools to facilitate the organization of their work, their professional mobility, the way they interact with colleagues, customers and partners, etc.